Prometheus Consulting &
Enterprise Support Services
Officially recognized partner for Prometheus commercial support, listed on prometheus.io. Procedure provides Prometheus consulting, implementation, and enterprise support services for engineering teams running cloud-native infrastructure.
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Trusted by engineering teams at
Prometheus Track Record
Prometheus Consulting & Implementation Services
From initial setup to enterprise production support.
Prometheus Implementation & Setup
We deploy Prometheus from scratch - server setup (standalone or HA), Kubernetes Operator, exporter configuration, service discovery, and custom metrics. Production-ready monitoring in weeks, not months.
Alertmanager & Alert Strategy
Alert rules that reduce noise, not add to it. We build PromQL-based alerts, notification routing (Slack, PagerDuty, OpsGenie), grouping strategies, and escalation policies. Fewer pages, faster response.
Migration from Commercial Tools
Moving off Datadog, New Relic, or legacy Zabbix/Nagios. We handle metric mapping, dashboard recreation, alert parity validation, parallel operation during transition, and cutover planning.
Prometheus Commercial Support
Production incidents don't wait for convenient hours. We provide enterprise commercial support - incident response within SLA, managed upgrades, security patching, capacity planning, and high-cardinality management.
Who We Work With
Teams Running Kubernetes
Engineering teams that need production-grade monitoring for their Kubernetes clusters, services, and infrastructure.
Teams Migrating from Commercial Tools
Organizations looking to reduce monitoring costs by moving from Datadog, New Relic, or other commercial platforms to Prometheus.
Teams Needing Production Support
Companies running Prometheus in production that need enterprise-grade support, incident response, and ongoing optimization.
With engineering leadership across India and a presence in San Francisco, we support teams operating Prometheus at global scale.
Why Engineering Teams Choose Prometheus
Monitoring costs spiral fast
Per-host and per-metric pricing from commercial tools breaks as your container count grows. Prometheus is open-source with no per-metric fees. You pay for infrastructure, not vendor licenses.
Kubernetes made it the default
82% of container-using organizations run Prometheus (CNCF Survey 2024). If you're on Kubernetes, your engineers already expect it. Service meshes, CI/CD tools, and platforms all expose its metrics natively.
Your data should be yours
Commercial tools own your dashboards, alert definitions, and metric history. Migrating away after 3 years means rebuilding everything from scratch. Prometheus gives you full data ownership and portability.
Prometheus 3.x changed the game
First major version in seven years (late 2024). Native Histograms, new UI, OpenTelemetry ingestion, Remote Write 2.0. If you evaluated Prometheus before and passed, it's worth looking again.
Should You Use Prometheus? An Honest Assessment
Prometheus is a good fit when
- You're running Kubernetes (it's the native standard)
- You have 50+ services generating metrics
- Your monitoring bill is growing faster than your infrastructure
- You need metric retention beyond what commercial tools offer affordably
- Your team values data ownership and vendor independence
- You're already using or planning CNCF tools (Envoy, Istio, Flagger)
You might want to stick with your current tool when
- Your team is under 10 engineers and nobody has monitoring experience
- You need APM (distributed tracing, code-level profiling) - Prometheus handles metrics, not traces
- You want a fully managed experience with zero operational overhead
- Your monitoring spend is modest enough that migration effort won't pay back quickly
- You need logs in the same tool (consider adding Grafana Loki alongside Prometheus, or stay with your current stack)
The hybrid approach (what most teams actually do)
Use Prometheus for infrastructure and Kubernetes metrics where volume is highest. Keep a commercial tool for APM/tracing if needed. Use Grafana as the unified dashboard layer across both.
How Prometheus Consulting Works
A predictable process built for high-quality delivery
Assessment
We audit your current monitoring - what you're collecting, what you're missing, what's costing too much. You get a written report with specific recommendations, whether you hire us or not.
Architecture Design
Prometheus deployment architecture, storage strategy, retention policies, HA configuration, dashboard hierarchy, and alerting strategy. Documented so your team can review and challenge it.
Implementation
Deploy Prometheus, configure exporters, build dashboards, set up Alertmanager, configure long-term storage if needed. We work in your infrastructure, with your team, using your CI/CD pipelines.
Knowledge Transfer
Runbooks, documentation, PromQL training, dashboard walkthroughs. The goal: your team operates independently after we leave.
Ongoing Support (optional)
We stay on for production support, optimizations, upgrades, and scaling. Engagement model and scope based on your needs.
Technologies We Deploy & Support
| Category | Tools |
|---|---|
| Core | Prometheus 3.x (latest stable), Alertmanager |
| Operator | Prometheus Operator (kube-prometheus-stack) |
| Visualization | Grafana |
| Long-term Storage | Thanos, Cortex, VictoriaMetrics |
| Exporters | Node Exporter, kube-state-metrics, cAdvisor, Blackbox Exporter, custom exporters |
| Alerting Integrations | PagerDuty, OpsGenie, Slack, email, custom webhooks |
| Cloud Managed | Amazon Managed Prometheus, Google Cloud Managed Prometheus, Azure Monitor |
| Infrastructure | Kubernetes, Docker, Terraform, Helm |
| Observability Bridge | OpenTelemetry Collector (OTLP ingestion) |
Use Cases
Real-world applications we help teams build and scale
Advisory Consulting
Architecture reviews, Prometheus assessments, and strategic guidance for observability decisions
Hands-On Implementation
Prometheus deployment, migration, and configuration work alongside your engineering team
Ongoing Production Support
Continuous monitoring optimization, incident response, upgrades, and scaling as your infrastructure grows
Why Choose Procedure for Prometheus Consulting Services
Outcomes from recent engagements
Companies choose Procedure because:
Testimonials
Trusted by Engineering Leaders
“What started with one engineer nearly three years ago has grown into a team of five, each fully owning their deliverables. They've taken on critical core roles across teams. We're extremely pleased with the commitment and engagement they bring.”
“We've worked with Procedure across our portfolio, and the experience has been exceptional. They consistently deliver on every promise and adapt quickly to shifting project needs. We wholeheartedly recommend them for anyone seeking a reliable development partner.”
“Procedure has been our partner from inception through rapid growth. Their engineers are exceptionally talented and have proven essential to building out our engineering capacity. The leadership have been thought partners on key engineering decisions. Couldn't recommend them more highly!”
“What started with one engineer nearly three years ago has grown into a team of five, each fully owning their deliverables. They've taken on critical core roles across teams. We're extremely pleased with the commitment and engagement they bring.”
Why Quality Matters
Poor engineering costs you
Alert Fatigue
Poorly configured alerting leads to ignored pages and missed incidents
Monitoring Gaps
Incomplete observability means production issues go undetected
Spiraling Costs
Per-metric commercial pricing breaks as container count grows
Knowledge Silos
Complex setups that only one person understands create operational risk
Premium development is an investment in
Not Sure If Prometheus Is Right for Your Stack?
We'll give you an honest assessment - even if the answer is "stick with what you have."
Schedule a CallNo sales pitch. Just an honest conversation.
Ready to Discuss Your
Prometheus Consulting Services Project?
Talk directly with engineers, not sales. We'll assess your monitoring stack and give honest next steps - even if that means sticking with what you have.
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Prometheus Consulting FAQ
Prometheus consulting provides expert guidance on implementing, scaling, and operating Prometheus monitoring in production. You'd need it when your team lacks deep Prometheus experience, when you're migrating from a commercial tool like Datadog, or when your existing setup has grown complex enough to need optimization.